FAQ AND GLOSSARY

What is a canopy?

A canopy is the part of the light fixture that attaches to the ceiling or wall and covers the electrical junction box.
Are your fixtures plug-ins or do they have to be hardwired?

String10 and String19 arrive with plugs attached. If you wish to hardwire, ask your electrician to snip the cord to your desired length, and install as directed. All of our other pendants and chandeliers ship ready for hardwiring.
Are the fixtures dimmable?

Yes, all fixtures are dimmable. The String10 + String19 pendants come with in-line dimmers attached. For all other fixtures, we strongly encourage you to ask your electrician to install on a dimmer in order to achieve maximum mood lighting options. *LED bulbs require an LED dimmer for proper functionality.
Do you sell wholesale?

Yes we do. Please e-mail us at info@studiotownsend.co if you think Studio Townsend might be a good fit. Tell us about your shop, your customers, and other brands you carry that you love.
Do you offer a discount "To The Trade"?

Studio Townsend offers a 15% trade discount to interior designers and architects on all fixtures with the exception of the String10 , String19 pendants and lightbulbs. Please email a copy of your resale certificate to info@studiotownsend.co to initiate a trade quote. Future quotes may be requested directly by emailing info@studiotownsend.co
Do you do custom projects?

We love collaborations and clever ideas; drop us a line.
How do I install my fixture?

We recommend that a licensed electrician install our light fixtures to ensure the safety of your home and the life of your fixture. Improperly installed light fixtures may create a fire hazard. All of our fixtures are designed for use in a 120-volt fused circuit and are intended for interior use. Studio Townsend cannot be held accountable for improperly installed fixtures or fixtures paired with the wrong size or wattage of light bulb.

When removing your fixture from its box, take care to lift up by the main power cord. Carefully handling your new fixture will keep everything in place for proper hanging.

Since your fixture ships flat, once properly installed it will require a few hours to settle into place, and a day or two to fully stretch out into its proper shape. You will find all bulbs necessary for installation included in your package as well as a reference card with bulb layout instructions and specifications for your fixture.
What is your return policy?

Please read our return policy carefully at checkout.
Do you ship internationally?

We ship to most countries in the world. Please email info@studiotownsend.co if you would like to place an international order. Please note that customs fees, import taxes or VAT are the receiver's responsibility.